Most of things i do at my work are related to this product. although most of the things can be done by an average person with some understanding there are also something s that needs to be done by someone with coding expertise. thats where we come in to play.
There are so many things that can be done using CRM 3.0. Most important thing is to keep all the customer related information under one product and handle their information properly. microsoft crm does this perfectly. this product gives the buyer full ownership of it, so they can do whatever they want to the product and there are many more features also.
you can find more information regarding this at http://www.microsoft.com/dynamics/crm/default.mspx
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