Sunday, August 16, 2009

Issues with Que privileges in CRM 4

One of the issues we faced after upgrading from CRM3 to CRM4 is that some users were unable to save the activities. They were able to save the activity, but an error is popping up which says that the user doesn't have permission to view this activity. The users were able to save and close/ save and new without any issue,

After putting the trace to work we found out that the user role has not been given read privilege to Queue. After giving the permission to this user roles we were able to proceed with out an issue.

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